Key words: complaint- жалоба, complain- жаловаться, refund- возвращать деньги, repair- чинить, receit- чек, broken - сломан, item- предмет, delivery- доставка, bargain- торговаться, return- возврат, exchange- обмен
How often do you complain?
Are you a conflict person?

What kind of scary music is typical for Halloween? Give your examples! Let's listen to one!
Какая музыка подходит для Хэллоуина? Приведите свои примеры!
Давайте послушаем!
Spooky scary skeletons song

1 What's wrong....?
2 When did you......?
3 Have you got.....?
4 Would you like....?
5 We don't give......?
6 I can give you.....?
7 We can.....?
8 There's nothing....?

a. a refund
b. repair it
c. a credit note
d. the receit
e. refunds
f. with it
g.can do
h. buy it

Fill in the gapes: broken, come, exchange, manager, money, problem, repair, something, stopped, work
There's a __________ with....
There's ________wrong with it
It doesn't _________.
It has_______ working.
It's ________.
Can I have my _______ back, please?
Can I ______it, please?
Can you______it?
Can I talk to a ______, please?

Why the sitution in the video is funny?
Have you been in a similar situation?
Do you remember which product you had to return?
Did they return it to you no problem or you had to be agressive?

Questions:
Are you a complainer?
What do you usually complain about?
What complaints do you have right now?
Have you ever complained in the restaurant, hotel, plane, airport, train?
How often other people complain to you?
What are your complains about your friends? (What is annoying)
Do women or men complain more?
When was the last time you had a complain?
Do you like other people complaining or does it makes you uncomfortable?
Have other people ever complained about you? (maybe when you were a child)
Do you think complaining helps with stress?

What kind of scary music is typical for Halloween? Give your examples! Let's listen to one!
Какая музыка подходит для Хэллоуина? Приведите свои примеры!
Давайте послушаем!
Spooky scary skeletons song